Shoptaki is launching a new feature for the medical industry. This secure platform will automate the transactional communication of patient data across systems, streamlining the patient experience and setting a new standard for patient data management.
Figma, Google Doc, Trello, Zoom, Slack (Remote)
As a design lead, I worked with a team of three other UX/UI designers to run an end-to-end design cycle from research through high-fidelity prototypes.
Imaging When we need to see a doctor, we often have to fill out multiple forms and input the same information repeatedly, which can be frustrating and time-consuming. Additionally, our medical records and documents may be scattered across different doctors and hospitals, making it challenging for healthcare providers to access our complete medical history. The impact of duplicative records includes patient identification errors, repeated care, redundant medical tests, and denied claims - all of which result in increased costs.
How might we create a secure and user-friendly digital platform that allows patients to easily access and manage their medical information, thereby reducing their dissatisfaction and mistrust with the healthcare system?
The Quick Access channel on dashboard enable users to easily find and access the specific section they need, allowing for a faster and more efficient use of the portal.
Appointments reminder helps users by providing timely notifications and reminders of upcoming appointments. This can help them stay organized and ensure that they don't miss important appointments or deadlines.
Users can control over their personal health information and protect their privacy by taps. This increase user trust and confidence in using our product to manage their healthcare, and ultimately improve the overall effectiveness of the healthcare system.
Users can request prescription refills at any time from the comfort of their own home, without the need to schedule an appointment or make a phone call.
This section is all about discovering and understanding the user's needs, goals, and pain points. I set myself a few research goals before getting started.
We sent out a user survey using Google Forms and noticed some common themes and patterns among the responses.
80% of users want sole control over who can access their medical records .
80% of patients want to be able to opt-out of sharing some or all their health data with providers.
It takes users between 2 - 4 hours to find access to all immunization records.
100% of users have barriers to accessing all of their medical records history.
The research & interview insights we got from interview and survey revealed two distinct personas:
We commenced with conducting exploratory research to gain a deeper understanding of the problem context and to analyze how competitor companies have approached the same problem. To gain a more detailed understanding of how patient portals function and what features they offer, we conducted an in-depth analysis of UCLA's Ashe Center portal. By leveraging personal access of our teammate, we were able to conduct comprehensive research on the portal, including its features, user flow, and information architecture.
The matrix indicates that User Information, Medical Records access and Reminders are the standard features in the industry and is expected by users. However, the lack of data privacy control present an opportunity in the market.
We prioritized project features based on their impact and effort, with high impact features increasing data security and accessibility while aligning with persona goals. Our team voted on must-have features that effectively solved project goals, given time constraints and informed by competitive analysis and personas.
1.Health Dashboard
2.Display Medical Records
3.Access Control: users grant/deny providers with access to their data
4.Quick Access to Important Medical Information
5.Refill Prescriptions
I created initial sketches to explore various design ideas for displaying the different categories and services offered by the shoptaki universal patient portal in a user-friendly and intuitive manner.
In the process of usability testing, a cohort of 5 users was selected to evaluate the mid-fidelity wireframe created on Figma. Based on the results, it was apparent that the new concept app may be confusing for new users. Their reactions were closely observed during testing and feedback was obtained through interviews conducted post-testing.
I kept the colors simple and chose a modern, variable sans-serif font that is easy to read on all screens. I kept layouts consistent by using a 4-column, 8px grid.
After setting up color and text styles in Figma, I started to build a component library to maintain consistency across the designs. Components were setup using auto layout to make sure they are scalable across different screen sizes.
When I started working on this project, I knew very little about blockchain technology and there were few reference applications to draw from. This made me feel somewhat overwhelmed, but in meetings with the CEO and colleagues, we focused heavily on understanding user pain points and clarifying design goals. This helped ensure that we had clear objectives and plans in place as we moved the project forward, and allowed us to stay focused on key issues and solutions.
Throughout the project, I came to understand that putting user needs and business goals first is essential for a design solution to succeed. That's why we were constantly attentive to user pain points and solutions throughout the entire project, doing everything we could to ensure that our UX solution would effectively meet those needs. This approach not only helped us complete the project efficiently and orderly, but also ensured that the final UX solution would deliver real benefits for users and the business.